SriLankan Airlines has become the only airline in Asia to be awarded the
Imperial Mark, a global accolade of excellence in
recognition of its exceptional levels of service and quality.SriLankan joins the ranks of prestigious companies that have been
awarded the Imperial Mark, which include such exclusive global brands as
Omega watches, Clive Christian perfumes, and Tiffany & Co. of New York.

Peter Hill, CEO of SriLankan said: “We at SriLankan are honoured to
receive this accolade, which is indeed a special one among the many that
we have won in recent years. The Imperial Mark is not a subjective
popularity poll, but is an expert evaluation of our service excellence.
It is a tribute to the professionalism of our staff around the globe.”

 

Less than 1% of companies which are nominated for consideration are
awarded the Mark, following a stringent evaluation process.

 

The Imperial Mark is one of the world’s oldest accolades, dating back
over three hundred years, which honours organisations that demonstrate
commitment to high standards.

 

The Imperial Mark is presented by the Imperial Mark Commission, based in
London and Philadelphia, after thorough consideration of candidate
organisations. The Mark is seen as a sign of exceptional quality which
denotes the highest levels of service in the world. A team from the
Imperial Mark Commission reviews the operations of each organisation and
compares it with standards prevailing in the relevant industry.

 

In its report, the Commission’s team noted: “SriLankan Airlines has
managed to find a unique balance, infusing its service with a sense of
the SriLankan culture and friendliness while maintaining a professional
operation.”

 

Airlines are evaluated with respect to their long haul flights,
including such factors as cabin comfort, tidiness, cuisine,
professionalism of staff, attention to detail, entertainment systems,
check-in desks and business class lounges at airports, and efficiency of
baggage delivery.
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