Adria Airways replaces IT system

Star Alliance Regional Member Adria Airways is replacing its current legacy IT system with the Star Alliance Common IT Platform (CITP), the alliance’s next generation technology platform for Customer Management Systems. Under the guidance of Star Alliance Services GmbH, an agreement was recently signed between Adria Airways and Amadeus, the IT provider for the platform.

“Adria Airways is the second regional member carrier[1] electing to use the Common IT Platform. We are very pleased with this decision as it further underlines how the CITP suits both carriers’ requirements and expectations”, said Aman Khan, Star Alliance VP Information Technology.

Adria Airways has been using passenger IT solutions from Lufthansa and later Lufthansa Systems since 1986. As with many airlines, global shifts in the airline transportation market, tightened cost control, demand for new passenger services and strong competition have all placed pressure on the airline’s existing information technology infrastructure. Evaluation of competitive solutions have given the Star Alliance Common IT platform advantage in many fields, thus increasingly becoming a standard among Adria’s strongest partners.

“Adria Airways has always followed the path of delivering the highest level of service to its customers and the implementation of the next generation IT platform is the logical step forward on this path,” said Tadej Tufek, CEO Adria Airways. “It will enhance our competitiveness, simplify some of the key processes within our company and enable our customers to efficiently enjoy all the benefits of Star Alliance products.”

According to Hans Jorgensen, Amadeus Vice President, Strategic Airline and Partner Programmes, “The opportunity for carriers to maximise the benefits of the technology increases as each new member comes onto the platform.  By delivering a single system that offers a consistent level of customer service across the alliance, the airlines and their customers are able to benefit from the operational efficiencies and service benefits that characterise the Common IT Platform.  Equipping member carriers with the flexibility and agility of the Common IT Platform gives them the freedom to pursue their commercial goals with the confidence that the IT will support them.”


Other Star Alliance carriers are in the process of evaluating the Common IT Platform powered by Amadeus.