Croatia Airlines is to replace its current legacy IT system with the Star Alliance Common IT Platform (CITP), the alliance’s next generation technology platform for customer management systems. Under the guidance of Star Alliance Services, an agreement was recently signed to this effect between Croatia Airlines and Amadeus, the IT provider for the platform.
Croatia Airlines is planning to start migration from its current IT system to the CITPommon IT Platform in 2007, creating an efficient and cost effective access to the entire range of Star Alliance products for the airline’s clients. The Star Alliance Common IT Platform is a strategic programme, focused on the effort to better serve the customer, markedly lower IT costs and significantly increase the speed of delivering new products to market. The project was originally launched in 2005 with Lufthansa and United Airlines as the lead carriers. Star Alliance member carrier South African Airways is using Amadeus Altéa, based on a similar technology as CITP.
“Selecting the Common IT Platform as our new passenger service system signifies the implementation of the world’s best practice and state-of-art technological solution, which will no doubt improve the quality and competitiveness of services rendered. Additionally, it will allow Croatia Airlines to more efficiently deliver the Star Alliance product range and customer promises,” said Svemir Radmilo, Executive VP Sales Croatia Airlines.
The new platform will enhance customer service functionalities, specifically for sales and airport environments, including such transactions as schedule, availability, inventory, reservations, fare quote and ticketing as well as passenger check-in. The improvement in customer service will come through ease of use as well as through the provision of better quality and common data for airline service agents when dealing with alliance customers.