interTouch have expanded their international presence by establishing two new offices - in Miami and New Delhi.
These new offices further demonstrate interTouch’s commitment to provide superior service to customers and their guests. There are now a total of 15 offices serving 45 countries around the world where interTouch operates.
interTouch provides a one-stop shop service that offers round-the-clock network monitoring, technical support and a multilingual Helpdesk for hotels and guests. With a 96 percent first time connection rate and 24-hour expert customer support facilities, interTouch has built a solid reputation in the hospitality industry for delivering the fastest and easiest secure Internet connections, backed by unparalleled after sales service.
Charles Reed, CEO of interTouch said, “interTouch has experienced rapid growth in the past year, almost doubling our customer base to 119,000 points. In the next year, we intend to grow even further, expanding our operations into more markets worldwide.
“These new offices affirm our commitment to our current and future clients to provide unparalleled services they have come to expect from interTouch. It will strengthen our capability to deliver on-ground support to our customers, and enable us to offer our specialized wired and wireless broadband services to new hotel partners in these countries.”
This announcement follows the organizational restructuring of interTouch by parent company NTT DoCoMo to appoint Singapore as the international headquarters. The whole Group structure has been streamlined under a single entity and Singapore has been chosen as the location for this Holding Company.