JAL expands e-ticketing to ANA

3rd Apr 2007

Japan Airlines (JAL) starts offering easy-to-use e-tickets to passengers who travel on JAL and connect with flights operated by All Nippon Airways (ANA).The same will apply to ANA passengers flying with JAL flights in their itinerary.

Up until now, passengers who traveled on JAL international flights and connected with ANA flights - whether domestic or international - have been issued with separate conventional paper tickets in advance of travel.

Now JAL passengers connecting with such flights can purchase one paperless e-ticket making travel simpler, and connections easier and smoother.

JAL was the first Japanese airline to introduce international e-ticketing in May 2000. In March 2005, JAL first created an e-ticket alliance with American Airlines (AA) and now has e-ticketing agreements with a total of 35 airline companies.

On April 1 2007, JAL joined oneworld, the first global airline alliance to offer customers the convenience of interline e-ticketing between all partner airlines. Using just one e-ticket, customers can fly throughout oneworld’s comprehensive network of almost 700 destinations in nearly 150 countries.



E-tickets can easily be purchased for all fares directly with JAL either through its reservation centers or its Web site. Tickets can be purchased up until 14:00 the day before the departure date using the JAL Web site (payment by credit card only). E-tickets can also be bought through an IATA travel agent.


Once all relevant travel information such as the passenger’s name, travel dates and flight numbers, has been recorded in JAL’s reservation system, passengers receive by email (PDF format) or by fax a confirmation of their e-ticket booking. Passengers need only provide identification, such as their passport, at the airport check-in counter to collect their boarding pass.


As customers no longer have to wait to receive tickets in the mail, e-tickets greatly reduce the time it takes for a ticket to be processed making, in particular, urgent trips far easier. E-tickets avoid the inconvenience of lost paper tickets, and are easier for both the airline and travel agents to manage, saving the customer both time and money.


At present, approximately 70% of all JAL international air tickets are issued using this e-ticket service.

JAL will continue to actively expand its e-ticketing alliance with other airlines replacing paper tickets with e-tickets with the aim of making passenger travel more convenient.




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