Pan Pacific Hotels and Resorts has implemented the full MICROS OPERA Central Systems Enterprise Solution, comprised of the OPERA Reservations System (ORS), OPERA Customer Information System (OCIS), OPERA Web Services (OWS) and myFidelio.net. The entire solution is hosted and managed by MICROS at its Singapore Data Centre.
“Pan Pacific Hotels and Resorts has embraced the latest enterprise technology to provide our group with a single image distribution system that is deployed via voice centers located in Singapore, Tokyo, and Seattle, in addition to panpacific.com and GDS as well as selected ADS channels via gha.net,” said Kevin Croley Vice President Sales and Marketing of Pan Pacific Hotels and Resorts. “In addition, Pan Pacific Hotels and Resorts is also implementing new toll free reservation services in the UK, Germany, Canada, and the United States allowing our customers to make reservations easily using their preferred method.”
“Reaching this milestone marks a significant step in our efforts to take greater ownership of our distribution network through enterprise technology. One of our key drivers is to deploy integrated technology to deliver productivity and efficiency for our hotels and the company,” added Mark Fancourt, Corporate Director of Information Technology of Pan Pacific Hotels. “The next phase of our project will see the launch of the OPERA Customer Information System providing our customers with innovative, guest focused, and relationship management services internally and through panpacific.com.”
The OPERA technology advances Pan Pacific Hotels and Resorts’ direction to provide high standards of quality service whilst providing excellent value in line with the corporate mission statement to be a hotel management company with a difference.
“Pan Pacific Hotels and Resorts was an early adopter of MICROS products and we are delighted that we were also selected as supplier of choice for its enterprise and distribution systems,” said Stefan M. Piringer, President of MICROS-Fidelio Asia/Pacific. “Pan Pacific’s focus on personalized care for its guests combined with its vision to provide the best hospitality experience are further enhanced with the introduction of this technology today.”