Lufthansa deploys 100% paperless tickets

14th Mar 2007

Starting April, only electronic tickets - etix - will be issued for Lufthansa
flights within Germany.Even now, 96 per cent of tickets issued for intra-German
flights are electronic. Lufthansa customers value especially the benefits and
convenience of electronic ticketing. 

Passengers opting for an etix instead of a paper ticket enjoy a number of
advantages. The electronic ticket is stored in the Lufthansa system, eliminating the
need to print out and issue a normal paper ticket or the charge for depositing it at
the airport. Flights can be rebooked at short notice, depending on the terms, on
which the ticket was bought and availability. When booking an etix, customers just
need to a Miles & More card, a credit card or German bank card for personal
identification. The boarding card can then be required either online at, at an automatic Lufthansa check-in kiosk or at a check-in counter
at the airport terminal. 
Passengers on a German domestic feeder flight, combined with an onward flight to an
international destination, can still choose between an electronic or paper ticket,
albeit with a higher ticket service charge.  Paper tickets issued before 1 April are
still valid and will still be accepted. 

The target of the International Air Transport Association IATA is a hundred percent
implementation of e-ticketing worldwide by the end of 2007. Lufthansa supports this
imitative and is on its way to reach the goal.


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