Etihad Airways has won the newly introduced top airline hospitality award 2007 from
Resorts Web magazine.
Etihad was praised for its “dynamic spirit” and introducing a standard of comfort
and exclusivity long forgotten aboard many of today’s airlines.
Judges were impressed by the seat configurations in its diamond (first class) and
pearl (business class) cabins, innovative airport lounges, pleasant décor, quality
and variety of its menus and attentive, yet discreet, in-flight service. Etihad
Guest, the airline’s frequent flyer programme, was also commended.
Resorts Web, an independent monthly publication produced in Italy, used experts to
analyse airlines and hotels which are marked according to specific criteria. The
airline judging criteria covered pre-flight services, check-ins, cabins, service,
food and beverage and frequent flyer programmes.
Geert W. Boven, Etihad Airways’ executive vice president, sales & services, said:
“Winning the top airline award is a great honour as Etihad prides itself on its
hospitality in the air and on the ground. To be seen to offer a level of service
that surpasses our competitors is extremely gratifying.”