Delta is expanding the convenience of its Spanish-language services to now include self-service kiosks available in U.S. airports and in Puerto Rico. The Spanish-capable kiosks have the same functionality as the English version, are touch screen driven, and provide customers a robust and efficient self-service check-in channel. The addition of multi-language kiosks is one of many self-service globalization efforts underway to benefit customers worldwide.
Since 2005, Delta has expanded its flight offerings to Latin America and the Caribbean - adding more than 60 flights to 58 destinations in the region - and Spanish kiosks will ensure Delta is catering to the needs of the burgeoning Spanish-speaking population. By using Delta’s self-service kiosks, customers have quick and easy access to a wide variety of options:
Fast 90-second check-in for international and domestic flights
The ability to change flights to an earlier flight option
Process medallion upgrades
In addition, Delta customers will now be able to pay for any excess baggage charges using a credit card at the kiosks and curbside check-in locations.
“Delta’s commitment to our customers worldwide is demonstrated by our ongoing efforts to develop products that cater to their needs and make travel more convenient,” said Rich Cordell, senior vice president of Airport Customer Service. “This check-in option speeds customers through our lobbies, and we are very pleased to make this convenience available to Spanish-speaking customers in their language of choice. Additionally, Delta is planning to offer French on our kiosks later this year to support our growing international customer base.”
Multi-language kiosks create a seamless transition for our customers, who now have the ability to select from six languages on delta.com - English, French, German, Italian, Spanish and Portuguese. Delta.com will be available in Russian, Chinese and Japanese later this year.