MICROS-Fidelio UK has partnered with Macdonald Hotels & Resorts to implement the MICROS OPERA
Enterprise Solution.The solution includes OPERA Reservation System (ORS), OPERA
Customer Information System (OCIS), OPERA Web Services (OWS) and
This unique solution provides real-time last room
availability representation for the chain’s 65 property estate, seamlessly
distributed both nationally and globally across all channels.
Macdonald Hotels will benefit from having its OPERA solution hosted at
the MICROS-Fidelio data-center in Frankfurt, Germany, allowing management a
single point of control. The hosted solution will result in substantial
booking cost savings for the hotel chain, the provision of a more resilient
system, and the opportunity to generate greater foot-flow into its
The Property Management Systems, a combination of OPERA PMS and Fidelio
V6, are implemented and managed at site level. As the MICROS solution
provides real-time availability communication to the data-center using ORS
and OWS, reservation and availability information is pushed out to global
distribution partners through myfidelio.net using the next generation
“By entering into this international partnership with MICROS-Fidelio,
we are able to offer our customers a seamless approach to reservations and
availability,” stated John Rawcliffe, IT Director, Macdonald Hotels &
Resorts. “We are the first in the UK to install this type of enterprise
solution and we believe that it will only increase our levels of customer
ORS is the industry’s first enterprise-wide inventory and reservation
management system. ORS is designed for seamless integration with the entire
OPERA suite of products and offers central reservations agents and global
sales staff the tools to maximize bookings and increase revenue.
OCIS will gather and manage Macdonald’s guest, travel agent, source,
group, and company profile data in a central database that can be shared by
multiple properties. OCIS collects demographic information (mail and email
addresses, phone numbers, etc.), complete stay details, production data,
and revenue statistics, allowing the chain to produce more targeted
customer relationship campaigns.
OWS will provide a secure and streamlined path for travel agents,
corporate accounts and individuals to make, change, and pay for
reservations at any Macdonald property, online. Guests can select room
amenities, confirm loyalty points, define preferences and more, all through
a simple Web interface designed to reflect the Macdonald Hotels brand.
myfidelio.net is an enterprise solution that will provide central
reservation management services to Macdonald Hotels. This advanced
e-commerce solution will connect individual sites, the data-center, travel
suppliers and portals allowing them to conduct travel related e-commerce.
At the core of this solution are OPERA PMS and Fidelio V6, which both
provide the tools Macdonald Hotels’ staff needs for doing their day-to-day
jobs—handling reservations, checking guests in and out, assigning rooms
and managing room inventory, and handling accounting and billing.
“We are absolutely delighted to be partnering with Macdonald Hotels to
implement the first ever single inventory solution in the UK,” stated Frank
Ward, Managing Director of MICROS-Fidelio UK Ltd. “Our data-center in
Germany, and our range of industry leading products, facilitates the
exacting requirements of high profile hotel chains such as Macdonald