Air China opens Europe call centre

9th Jan 2007

Air China is launching a new toll-free call center in Europe, starting January 31, 2007.

The new service is customized not only for a variety of passenger needs, but also for business customers and partners in Air China’s distribution channel.

The new service, available on +800 86 100 999, will be available to callers in six major languages: English, German, French, Italian, Russian, and Chinese. By using the call center, Air China customers will enjoy general enquiries support, ticket booking and sales service, frequent flyer service, and immediate attention to other customer issues. This free service is available simply by dialing the European country’s international access code and then Air China’s 800 toll-free number (+800 86 100 999).

Air China will launch the free call-center service on January 31, first in Germany, and then progressively extend country access to the UK, France, Italy, Russia, Sweden, Austria, Spain, Ireland, Finland, Denmark, Hungary, Norway, and Switzerland through to March 2007.



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