Tiscover’s new Enquiry Manager aims to make managing guest enquiries quick, easy and efficient. Vacant rooms are made available via an enquiry database, even those rooms without availability in a reservation system.
A fair enquiry management policy for equal opportunity
Thanks to a central enquiry database, all assigned accommodation providers get the opportunity to reply to visitor enquiries, thus increasing their bookings. The Enquiry Manager also offers rooms that are not maintained in a reservation system. “As a result, capacities are fully booked,” says Bruno Walter, CMO/CFO of Tiscover.
Stefan Bischof, CEO of the Damüls Tourist Board (Austria), also feels that the decision to have the Enquiry Manager integrated into their website as a pilot project was particularly good. “We have been using the Enquiry Manager in addition to the online booking system,” he says. “We want all our accommodation providers to benefit from the new tool, whether they are already Tiscover members or not. The Enquiry Manager is a service for the entire town.”
Visitors complete a form on the destination’s homepage and specify their holiday preferences (town, date, category etc). The enquiry is automatically forwarded to suitable accommodation. Accommodation providers can access the database at any time via the Internet and send information about their room availability. In order for visitors to get offers as quickly as possible, the town or region sets the maximum time for accommodation providers to reply to enquiries. “The Enquiry Manager is a valuable service for guests and accommodation providers alike. For long-term success in today’s tourism industry, you must respond quickly and competently to customers’ needs,” Bruno Walter says.