AA launch self service check-in

21st Nov 2006

American Airlines is introducing international check-in capabilities using airport Self-Service machines. More than 365 of these check-in devices, for use by American and American Eagle customers, are now equipped with passport readers that can help ease the travel process by speeding up check in for customers traveling from the United States or traveling to/through the United States from an international location.
American Airlines plans to continuously roll out more check-in machines with this capability to the rest of the American network.  International check in has already been tested at several airports and customers have enjoyed the new flexibility and speed.
    “We know that our passengers enjoy the convenience, speed and reliability of Self-Service check in for their domestic travel,” said Monte Ford, American’s Senior Vice President and Chief Information Officer.  “Giving customers the ability to self check in for international flights improves the customer experience by reducing queues, which saves our passengers valuable time.  And, as always, our expert ticket agents are on hand to assist those who prefer to check in with an agent.”
      This new service is available to most customers with international electronic tickets (e-tickets).  All passengers will still have their documents verified, whether by an agent during self-service check in or by an agent at the gate prior to boarding.   

American Airlines won North America’s Leading First Class Airline at this year’s World Travel Awards.     


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