Marriott International is cutting the paper chase by e-mailing hotel bills directly to guests. There is no need to stop at the front desk for a paper copy when guests can simply request an e-mail folio (eFolio) when they check in.
Last year, eFolio began with corporate accounts and expanded to provide folios by e-mail to Marriott Rewards members in the spring. More than 25 million Marriott Rewards members enjoy the added convenience of simply updating their online profiles on MarriottRewards.com so their folios are automatically e-mailed to them after every hotel stay.
Today, the e-mail option is available for all guests staying at JW Marriott, Marriott, Renaissance, Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites, SpringHill Suites hotels and Marriott Vacation Clubs International resorts in the U.S. and nearly every property in Canada. Marriott surveyed 21,000 business travelers and found that an overwhelming majority - 85 percent - preferred e-mail access to their folios rather than having to go online to download their folios themselves.
With eFolio, Marriott will e-mail the hotel bill within 48 hours of check-out. The bill is always available and easily accessible in guests’ e-mail inboxes whenever they need it for accounting and expense reporting purposes. The added convenience of eFolio is part of Marriott’s Spirit To Serve Our Guests strategy.