EasyJet switches call centres

Garlands Call Centres announces that it has won a new customer service contract with easyJet, Europe’s leading low-fares airline, that has created over 80 jobs at its Middlesbrough contact centre. Garlands new easyJet operation will be responsible for handling customer contacts by phone 7 days a week, from 8am - 8pm each day.

According to David Lockyer, easyJet’s Head of Contact Centres “Our decision to use Garlands was due to its reputation for providing excellent customer service as well as its proven record for flexibility and responsiveness”.

The 80 new positions are mainly at Team Manager and Customer Service Advisor levels - and cover both full and part time roles. Many of these new roles offer family-friendly working hours to accommodate employees that need to work around other daily commitments. New positions have also been created for a Management Information Analyst, a Business Process Manager and a Contact Centre Manager.

“easyJet is a dynamic company that has played a massive part in creating an exciting new sector within the European airline market. We are absolutely thrilled to have been selected as its contact centre partner” said Chey Garland, Chief Executive of Garlands Call Centres.