Finnair has deployed of Amadeus Ticket Changer (ATC) for the
airline, which enables it to automate the ticket change and re-issue process
from any location in any currency. ATC allows Finnair to increase the speed
and transparency of re-issuing tickets.
This will significantly increase the
airline?s productivity and improve its service to customers.
Amadeus Ticket Changer dramatically improves process efficiency by reducing
the average time it takes to re-issue a ticket from half an hour to only a
couple of minutes, and reduces the number of processing steps from 15 to 4.
The solution also allows Finnair to choose from four repricing options,
including Best Pricer repricing, giving agents the ability to select the
option which is most suitable to the customer. By processing fares, taxes
and penalty fees in an end-to-end automated process, Finnair will be able to
accurately process and collect expected revenues.
Tom Kallstrom, Vice President, e-Business Development, Commercial Division,
Finnair commented: ?Amadeus Ticket Changer enables us to streamline our
business process to deliver a quicker and more responsive service to our
customers. In addition, because the process of changing and re-issuing
tickets is easier and more transparent, we can enhance agent productivity
whilst at the same time capture additional revenues in terms of new fares,
and other fees which can often be lost.?
Frédéric Spagnou, Vice President, Airline Business Group, Amadeus said: ?We
are delighted to offer Finnair the benefits of Amadeus Ticket Changer. ATC
can be used to re-issue any type of ticket including paper, electronic,
domestic and international tickets. Further, airlines do not need to make a
significant upfront investment, they are simply charged on a per transaction
basis that reflects the value of the transaction conducted. We are also
currently working closely with other leading carriers so that they too can
benefit from the increase in efficiency, revenues and improved customer
service during what has historically been a difficult process.?
Based on new generation technology, Amadeus Ticket Changer is completely
integrated with the fares and ticketing processes in Amadeus? Altéa Customer
Management Solution (CMS) and used throughout multiple distribution
channels. In the last quarter of 2006 Amadeus will also launch a stand-alone
version of Amadeus Ticket Changer for the industry?s ATPCo Category 31
rules* processing for airlines that are not users of Altéa CMS.