Finnair has deployed Amadeus Ticket Changer (ATC) for the airline, which enables it to automate the ticket change and re-issue process from any location in any currency. ATC allows Finnair to increase the speed and transparency of re-issuing tickets. This will significantly increase the airline’s productivity and improve its service to customers.
Amadeus Ticket Changer dramatically improves process efficiency by reducing the average time it takes to re-issue a ticket from half an hour to only a couple of minutes, and reduces the number of processing steps from 15 to 4. The solution also allows Finnair to choose from four repricing options, including Best Pricer repricing, giving agents the ability to select the option which is most suitable to the customer. By processing fares, taxes and penalty fees in an end-to-end automated process, Finnair will be able to accurately process and collect expected revenues.
Tom Kallstrom, Vice President, e-Business Development, Commercial Division, Finnair commented: “Amadeus Ticket Changer enables us to streamline our business process to deliver a quicker and more responsive service to our customers. In addition, because the process of changing and re-issuing tickets is easier and more transparent, we can enhance agent productivity whilst at the same time capture additional revenues in terms of new fares, and other fees which can often be lost.”
Frédéric Spagnou, Vice President, Airline Business Group, Amadeus said: “We are delighted to offer Finnair the benefits of Amadeus Ticket Changer. ATC can be used to re-issue any type of ticket including paper, electronic, domestic and international tickets. Further, airlines do not need to make a significant upfront investment, they are simply charged on a per transaction basis that reflects the value of the transaction conducted. We are also currently working closely with other leading carriers so that they too can benefit from the increase in efficiency, revenues and improved customer service during what has historically been a difficult process.”
Based on new generation technology, Amadeus Ticket Changer is completely integrated with the fares and ticketing processes in Amadeus’ Altéa Customer Management Solution (CMS) and used throughout multiple distribution channels, including the online channel. In the last quarter of 2006 Amadeus will also launch a stand-alone version of Amadeus Ticket Changer for the industry’s ATPCo Category 31 rules* processing for airlines that are not users of Altéa CMS.