Amadeus boosts agent training

17th Aug 2006

Amadeus has increased the number of training courses on offer to the travel trade, in further recognition of the value training adds to agents’ business performance. 
Stephane Durand, Managing Director, Amadeus UK & Ireland, commented “As our recent Activity Based Costing studies have shown, staff efficiency is directly linked to travel agencies’ bottom line business results.  By enlarging the menu and delivery of training programmes on offer, Amadeus aims to equip agents with the all the knowledge and expertise they require to sell more effectively and deliver excellent customer service.  Our courses are pitched at a variety of skill levels from beginner to expert and enable agents to learn at their own pace and in their own time”.

Amadeus offers four different types of training:

Personal training at travel agencies - For the utmost convenience, Amadeus offers the option to have experienced personal trainers go into travel agencies and take consultants though training programmes step-by-step at a time and pace to suit the agency’s business requirements.
Scheduled classroom training at Amadeus centres - Offering group training sessions with industry colleagues, this is a highly cost-effective way for agents to gain a better understanding about the Amadeus suite of products and receive expert feedback from professional instructors.
Online training via Amadeus Learning City - Offering online tutorials that can be tailored to the agent’s needs at a time and pace convenient to the individual and their business.  An extensive library of courses is available, accessed right from the desktop at work or home using the Internet.
Instructor-led distance learning - Using the latest conferencing technology to provide fully interactive sessions for agents who prefer the convenience of distance learning in small virtual groups, led by professional trainers. 
Katie Woods, Training Manager, Hays Travel has participated in an Amadeus instructor-led distance learning course. She said: “During the course, the trainer fully explained the online facilities offered by Amadeus Cruise. Even though trainees were separated by distance, the trainer made the virtual class feel like one group. I would certainly recommend this form of training since attending a classroom session would have meant a whole day out of the office plus travelling costs. The Amadeus Cruise course via distance learning enabled me to maximise my working day, while delivering a high quality training experience.”

Amadeus is also bolstering the number of staff on its UK Helpdesk, to continue to build on its excellent track record of customer relations. The company currently boasts an impressive customer retention rate of 99% and has moved to ensure its trade partners continue to benefit from unrivalled levels of service.
Amadeus has also been nominated as World’s Leading CRS/ GDS system at this year’s World Travel Awards.





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