National hopes to lead the international car rental market with the introduction of the
first ever global E-voucher programme for this sector.National’s new E-vouchers
are available for business and leisure customers across the company’s entire
network, supporting reservations at any of National’s locations worldwide. The
innovative service, launched on 31st July 2006, demonstrates once again National’s
commitment to leading the car rental industry, making life easier for travellers
worldwide enhancing the customer service experience.
E-vouchers are already widely used in the travel sector, most notably for flights.
National believes their application in the daily rental sector will make a huge
difference for business and leisure travellers. Customers will no longer need to
present a voucher at the time of rental - all the necessary information will be held
on National’s reservation system which can be accessed at the rental counter.
Travellers will, therefore, no longer have to worry about losing a paper voucher.
And reduced counter service time will mean a faster, more efficient service - making
car rental a seamless part of the journey.
This important new initiative will also improve service delivery and billing
accuracy for corporate customers and travel agents. Quicker invoicing will be
achieved for international rentals and there will be much less risk of any invoicing
Ron Santiago, Vice President, Sales & Marketing EMEA, National Car Rental comments:
“The launch of E-vouchers for National customers marks a new level of service for
business and leisure travellers alike. By streamlining processes we aim to create
a faster service, minimising the time travellers spend waiting at the rental
counter. With nothing to forget or lose, customers can arrive at a National location
safe in the knowledge that they will receive their car swiftly and they can continue
their journey without delay. No paper also means that accuracy at all levels of the
service, from booking through to billing, is assured”.