Independent specialist tour operator, Bond Tours, is implementing Comtec’s Travelink tour operator sales and management system in order, it says, to improve its business operations and enhance the service it offers to customers.
The Epsom-based operator, a member of The Association of Independent Tour Operators, has been specialising in tailor made itineraries and special interest tours to Croatia for over 20 years. The introduction of Comtec Travelink will replace a number of previously disparate systems with a single platform that will power travel booking services for Bond Tours’ call-centre and in the near future provide online holiday search and booking services for travel agents and consumers.
Rupert Diggins, General Manager of Bond Tours, commented “Bond Tours specialises in providing a bespoke service to our customers who often require complex, tailor-made, itineraries to Croatia. Investing in a powerful sales and management system means our staff can spend more time providing advice and selling to customers and less time processing and administering bookings. It also enables us to implement a flexible online booking service for travel agents and experienced travellers who want to research or book tailormade holidays online.”
The Travelink system will provide Bond Tours with a management module enabling the tour operator to package its own contracted travel inventory with flights sourced in real-time from 3rd-party suppliers and to apply dynamic pricing rules to flexibly manage its margins according to demand, distribution channel and other criteria.
Richard Turner, Sales Director at Comtec added “We’re delighted Bond Tours has chosen Comtec Travelink to meet its objective of achieving new levels of efficiency and service through implementing an integrated sales and management system across its business. The flexibility of our Travelink system ensures our clients are ideally positioned to provide the individual, tailored, travel products and services required to differentiate their business in a highly competitive marketplace.”