Industry veteran Hank Stackhouse is being appointed president of Delta Hotels.
“Hank’s appointment as president ensures Delta’s commitment to its mission as the Canadian hotel brand of choice, as well as a renewed commitment to growth,” says chairman John Johnston.
Senior vice-president of operations at the company’s corporate office since 2001, Mr. Stackhouse began his relationship with the brand 25 years ago in Vancouver, British Columbia. A six-month stint at the front desk eventually led to a position as duty manager at Delta’s first hotel, Delta Airport Inn.
From there, the Saint John native assumed positions of increasing responsibility, with postings in Penticton, then in Whistler, where he took on his first GM’s assignment in what was the company’s first foray into the international resort business, and later in Halifax, in 1995. In this provincial capital he was regional vice-president for Atlantic Canada; in 1997, the position expanded to include properties in Cuba, the Dominican Republic and Orlando, Florida.
Regarded as both a coach and mentor, Mr. Stackhouse is set to lead a team of over 7,000 colleagues and oversee a portfolio of 39 hotels and resorts with a total of 11,458 guest rooms. Possessing strong leadership and analytical skills, Mr. Stackhouse also brings a passionate customer-centric focus to his position.
“Early on in my career, I learned from Margaret Meeke to appreciate the incredible power that relationships can have on both employee and customer satisfaction,” says Stackhouse. Meeke was general manager and an influential mentor to Mr. Stackhouse during his term at Delta Penticton.
Mr. Stackhouse replaces industry icon John Pye, who retired last month to BC’s Pender Island after a distinguished 42-year career.