Flybe goes self-service in Manchester

24th Jul 2006

Flybe has announced the
introduction of self-service check-in kiosks at Manchester international
airport.The facility known as Common User Self Service (CUSS) will
enable passengers to check themselves in and print their own boarding
pass prior to travel, reducing the time spent queuing at airports and
providing a more convenient and streamlined travel experience.

The new self-service kiosks provide yet another convenient check-in
alternative for passengers following the recent introduction of Flybe’s
online check-in facility ‘Q-Buster’.  Passengers using the kiosks can
drop hold baggage at the Q-Buster bag drops located at the airport and
then proceed straight to departures with their printed boarding pass,
reducing the time spent in queues at the airport.

The introduction of the kiosks is a first for both Manchester airport
and Flybe.  The low cost airline has been working with ARINC to set up
the kiosk application and the design of CUSS has been provided
internally at Flybe.  The kiosks will be passenger friendly with a touch
screen facility, guiding the passenger through the service with simple
on-screen step-by-step instructions.

The CUSS kiosks will initially only be available at Manchester airport
but will be rolled out across additional Flybe bases over the next 18

This latest move is a key service development for Flybe as the airline
continues to lead innovation in the low cost sector while enhancing the
consumer travel experience.  In the last twelve months, Flybe has led a
series of pioneering advances in the low cost sector to include
pre-assigned seating, a Fair Deal on Baggage initiative, a premier
business travel offering, and most recently, protection against airline
failure with scheduled airline failure insurance and most recently,
on-line check-in.


Mike Rutter, Chief Commercial Officer at Flybe said: “This latest
service is another first for Flybe and shows us continuing to develop
the customer experience, minimising the time booking and time spent at
the airport, removing the need to queue and cutting down on hassle.

“At Flybe we’re constantly looking at ways to revolutionise low cost air
travel while enhancing the customer’s travel experience.  We feel the
latest development to the Flybe service will be a welcomed addition to
our customer offering, eliminating the unnecessary time spent queuing
and waiting around and easing the travel experience for time-conscious



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