Emirates Airline passengers travelling with infants through Dubai International Airport will now enjoy added convenience and comfort, with the introduction of a new complimentary baby pushchair service.This marks another first for Emirates as no other airline offers this service free of cost. The baby pushchairs are now available to passengers on arrival at every Emirates Airline gate at Dubai International Airport.
This service will be particularly welcomed by passengers whose own baby pushchairs were checked-in at the point of origin and unavailable for use until they retrieve their luggage from the arrivals baggage hall.
For transit passengers connecting on an Emirates flight, the pushchairs will be available at the end of the walkway after disembarking the aircraft and at transfer desks, as well as the special services lounge. For passengers arriving on off-stand gates and are shuttled to the terminal building by bus, the pushchairs will be available at designated drop off points inside terminal.
The colourful, high-quality pushchairs, easily identifiable with their prominent Emirates branding, are manufactured by Pierre Cardin and include a disposable hygiene seat cover. The baby pushchairs are placed in specially-marked cupboards located at arrival gates for passengers disembarking their Emirates flight to conveniently access the service and help themselves to a pushchair.
Emirates baggage staff are on hand to ensure these pushchairs are available round-the-clock and that the cupboards are always stocked. For passengers ending their journey in Dubai, pushchairs can be returned at designated areas in the arrivals baggage hall; and for passengers in transit, pushchairs can be deposited at their next departure gate.
Depending on customer feedback on this service in Dubai, Emirates will also look to introduce this service at other airports across its network.
The airline has received over 300 international awards for excellence since its launch in 1985. Product innovations are at the forefront of Emirates’ service excellence goals.