Mandalay Bay creates human "PDA" position

Professional Detail Associate, dubbed “PDAs”, at Mandalay Bay Resort & Casino are providing convention organizers with an easy way to receive immediate, personalized assistance and serving as an on-site extension for the meeting planner.

Acting as a Meeting Concierge, PDAs serve as a hospitality liaison
between meeting professionals and all Mandalay Bay operating
departments. Their commitment to ensuring seamless organization and
service throughout all banquet and meeting areas results in
smooth-running events and happy clients.

“The success of any event is in the details,” said Martie Sparks, vice
president of Catering & Convention Services. “That’s why we created the
appropriately named position, Professional Detail Associate. They are
here to ensure our clients receive superior customer service from start
to finish.”

The Mandalay Bay PDAs are on site in the convention center prior to,
during and following events as a visible and accessible presence. They
anticipate and fulfill client requests and troubleshoot to resolve any
unforeseen issues. PDAs also facilitate any last-minute changes with the
resort’s operational departments and communicate with the convention
services manager and sales manager.

Bev Yuelling, conference manager for F+W Publications, Inc., recently
hosted the HOW Design Conference at Mandalay Bay. “I absolutely love the
entire PDA concept! I just called the PDAs and everything got done, and
this was no small feat. With 3,500-plus attendees, the conference was
our largest to date,” Ms. Yuelling said.