A jury of experts set up by the Airports Council International (ACI), has rated Scandinavian Airlines international hub, Copenhagen Airport, as the best and most well-functioning airport in Europe. The award was presented at the ACI general meeting held last week in Athens, Greece.
This industry recognition follows the five consecutive awards rating Copenhagen Airport as the best airport in Europe for overall experience, efficiency cleanliness, shopping and dining opportunities as voted by passengers worldwide.
The judging panel of ACI described Copenhagen, the winner of the 10-25 million passenger category, having “an excellent customer service orientation and a retail management that stands out from those of many other airports”.
“We are very pleased that Copenhagen Airport has again been rated the best in Europe, firstly by passengers but now also by its industry colleagues. We are able to offer great services, more benefits and flexibility to Australian travellers when they are using Copenhagen as their hub to our extensive network of European destinations,” comments General Manager Lars Sandahl of Scandinavian Airlines Australia and New Zealand.
Other winners included Fraport (Frankfurt) in Germany (over 25 mill. category) Toulouse Blagnac Airport in France (5-10 mill. category) Shannon International Airport in Ireland (1-5 mill. category) and Pristina Airport in Kosovo (under 1 mill category). The Award recognises excellence and achievement across a range of disciplines including customer service, environmental awareness, and security and community relations.
ACI Europe represents 400 airports in 45 European countries. These airports handle 90% of all commercial air traffic in Europe and a total of one billion passengers a year. The judging panel was drawn from a well respected group of airport industry experts representing the European Disability Forum, PricewaterhouseCoopers, SH&E, Singapore Changi Airport and Airport Business.