AirTran Airways is upgrading its internal reservations and airport check-in systems which will bring long term benefits to our customers. It required a preplanned shutdown of the system from 10 pm Monday, June 19, 2006, through 4:30 am this morning. The airline began experiencing passenger check-in problems early this morning that caused rollover delays into the early afternoon. This has resulted in long lines at a number of airports, primarily Hartsfield-Jackson Atlanta International Airport.
“This is an unfortunate situation for our customers and certainly not what we anticipated,” said Judy Graham-Weaver, AirTran Airways spokesperson. “We apologize to our customers for the inconvenience and appreciate their patience and understanding. Our Crew Members made every effort to accommodate passengers as quickly as possible and used manual processes to board flights. Our dispatch systems have not been impacted at any time.”
While we have resolved most of the problems related to this system cutover, we are still experiencing periodic outages and ask that our customers allow for more time than usual checking-in at the airport this afternoon or while checking in online at http://www.airtran.com/ .