Mandarin Oriental Hong Kong goes wireless

Mandarin Oriental Hotel Group is installing the InnerWireless infrastructure at their flagship property, Mandarin Oriental, Hong Kong. The Hong Kong hotel is the fourth Mandarin Oriental property using InnerWireless. Mandarin has installed InnerWireless in the Mandarin Oriental, New York; the Mandarin Oriental, Washington D.C.; and The Landmark Mandarin Oriental, Hong Kong, and it plans to deploy the system in other hotels as a standard part of new construction or major renovations.

InnerWireless’ distributed antenna system supports a full range of wireless interpersonal and building-services applications via an engineered, guaranteed and managed wireless environment.

“At Mandarin Oriental, our mission is to delight our guests, not just satisfy them,” said Mandarin Oriental’s Geoff McClelland, VP Technology - Hotel Development. “We are shifting from an ‘anything, anywhere, anytime’ paradigm to an ‘everything, everywhere, all the time’ paradigm, and you need the best technology to make that happen, which is why InnerWireless is Mandarin Oriental’s in-building reference system of choice.”

Mandarin Oriental Hotel Group’s flagship hotel, a Hong Kong icon for 40 years, is undergoing an extensive renovation to comprehensively upgrade facilities, enlarge guestrooms and enhance the hotel’s exterior to complement the contemporary facades of its neighbors in Hong Kong’s business district.

“Installing any kind of infrastructure involves capital up front, but we find InnerWireless’ total cost of ownership to be very attractive,” McClelland said. “Mandarin Oriental is committed to providing the seamless service for which it is renowned. From a technology perspective, InnerWireless integrates very well with existing systems, including our Cisco network.”


“InnerWireless and Mandarin Oriental are a perfect fit because we both believe that providing the best possible service involves detailed planning, customization and a true commitment to partnering for mutual success,” said Chris McCoy, InnerWireless’ Senior Vice President of Corporate Development. “Luxury, 5-star hotels, such as the Mandarin Oriental, set the standard for high-end service, and InnerWireless is proud to help Mandarin Oriental fulfill its guest-focused mission.”