Wayport, Inc, has announced the installation of the Vocera Communications System at The Mansion on Turtle Creek in Dallas, Texas. Wayport is managing the implementation, training and support of the Vocera system and other unique wireless applications that can run over its wireless Wi-Fi network.
Staff members at The Mansion are now able to use Vocera’s speech-recognition software and Wayport’s VoIP capabilities to enhance the speed and quality of on-property communication.
“The Mansion has a rich history of offering guests the highest level of service in Texas hospitality,” said Shane Krige, managing director of the Mansion on Turtle Creek, A Rosewood Hotel.
“With the new Vocera system, our employees have the opportunity to stay connected in a new and exciting way. By just speaking a few words into a badge, our staff members can reach anyone within the hotel. It is remarkable, and our employees have responded very favorably to this new style of communication. We take our five-star, five-diamond distinctions seriously and are continuously searching for ways to further elevate the bar on service standards.”
The Vocera Communications System uses basic voice commands and a small wireless device (the Vocera Communications Badge) to instantly connect hotel staff to the resources they need, allowing access to real-time information for quick and efficient service.
The speech recognition software enables “hands-free” communication, which enables staff to perform their duties while mobile.
The Mansion on Turtle Creek, Texas’ only five-star, five-diamond hotel and a Wayport customer since 1998, currently plans to use the system to link banquet services, engineering, housekeeping, security, management, bellman, concierge and valet services.
“Wayport sees tremendous value in developing and supporting mission critical applications and technology for our hotel partners and their customers using our Wi-Fi networks. In addition to high-speed Internet access for guests, Wayport can extend the scope and flexibility of our network infrastructure to support applications that streamline back office operations, increase sales opportunities and enhance the guest experience,” said Jack Alton, vice president of sales for Wayport.
“Wayport supports an increasing number of public facing applications and internal business applications, many of which cater to the needs of the luxury client and serve to improve guest services while reducing costs of both voice and data communications for the hotel.