At the new Guangzhou Baiyun International Airport, China Southern has expanded its services to employ more than 2,000 ground handling staff serving a vast array of domestic Chinese and International airline clients.China Southern Airlines has passed the audit of ISO9001 in 2001 and audit of IOSA in 2006. Due to its exceptional computerized systems of DCS, Operation Control and ground service handling, China Southern is fully capable of providing numerous airport aviation services such as passenger and baggage services, load control services and ramp services.
For passenger and baggage services, China Southern provides passenger check-in; boarding arrival and transfers; First and Business Class passenger services; handicapped passengers; senior citizens and unaccompanied minors.
In October 2005, China Southern Airlines set up the first online baggage tracking program in Mainland China, as lost luggage can be tracked and retrieved within minutes.
With more than 230 ground service vehicles including Main Deck Loaders, Container and Pallet Loaders, handicapped passenger vehicles, convoy belt loaders, tractors and trolleys, China Southern provides ramp services for nearly any kind of aircraft.
By using its baggage reconciliation system, luggage can be transported more efficiently.
China Southern Airlines prides itself on exceptional customer services.
The airline’s front-line staff is equipped with solid aviation ground handling expertise, advanced communication techniques and years of experience moving nearly every Airbus and Boeing aircraft.