Hilton tops consumer satisfaction index

Hilton Hotels Corporation received the highest score for customer satisfaction among hotel companies rated by the American Consumer Satisfaction Index (ACSI).Its index score of 78 was the highest achieved by a hotel company since 1994. Hilton Hotels Corporation has ranked or tied for first place in five of the past seven years of the ACSI hotel ratings.

Guests surveyed by the ACSI are asked about their overall satisfaction with recent stays at hotels within the Hilton Family of Hotels, and about issues such as expectations, perceived quality and perceived value.

“Hilton Hotels Corporation is delighted to be recognized by our guests and the ACSI for providing gracious hospitality and a consistently high-quality hotel experience,” said Matt Hart, president & COO, Hilton Hotels Corporation. “This recognition is a fitting testament to our thousands of team members around the world. Every day they fulfill our founder Conrad N. Hilton’s dream to fill the earth with the light and warmth of hospitality.”

The ACSI is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ) and the international consulting firm, CFI Group.