Chosen from over 600 hotels within InterContinental Hotels Group (IHG) across Europe, Middle East & Africa (EMEA), the InterContinental Resort & Casino Hurghada has been awarded as an outstanding performer, winning the 2005 Guest Satisfaction Award. This award recognises the hotel within the EMEA region, across all of the group’s four hotel brands - InterContinental Hotels and Resorts, Crowne Plaza, Holiday Inn and Express by Holiday Inn, which recorded the highest improvement on the annual Guest Satisfaction Score (GSS) Index on the Prior Year in the region.
IHG’s Guest Satisfaction Tracking System (GSTS) is compiled using data gained from surveys completed by randomly selected guests during their stay. Guests are asked to rate the hotel on different criteria such as services, employees and facilities; this feedback is then used to give each hotel a GSS. All of IHG’s hotels in EMEA are given a GSS Index.
Philippe de Vizcaya, the Area General Manager of the Red Sea Hotels and General Manager of the InterContinental Resort & Casino declared:
“We are delighted to have won the 2005 Guest Satisfaction Award, and are honoured to have been selected from so many hotels. I am very proud of all our employees; this has been an excellent team effort and one that we will strive to win again next year!”
Mr. Philippe de Vizcaya himself will attend a special awards ceremony at InterContinental Carlton - Cannes in June to collect the award.
The InterContinental Resort & Casino Hurghada, located on the west coast of the Red Sea in the south of the exclusive Hurghada bay, comprises 252 rooms including suites and villas, restaurants and bars , beautiful landscaped gardens. Thoughtfully designed to fit the environment, it lies along a beautiful sandy beach and marina. All its rooms and outlets are looking over the turquoise blue waters of Red Sea which ensure unforgettable memories.