InterContinental has expanded its contract with Xerox Corporation with a $17 million, four-year business services renewal that will provide improved document management of the group’s worldwide print infrastructure.
The moves will enable IHG to increase productivity and reduce in-house print costs at the same time.

The agreement builds on an existing relationship that has saved IHG $1.2 million in operational costs. Through Lean Six Sigma consulting services, Xerox migrated much of the company’s computer-related support from a hands-on process to a phone-based help desk service. Lean Six Sigma methodologies focus on making business processes more efficient and accurate.

With the renewed contract, Xerox Global Services will manage IHG’s networked printing equipment and document production across the company’s more than 3,500 global locations, further reducing IHG’s document costs.

Using the Xerox Office Suite of device and asset management software tools, Xerox will manage and continually analyze IHG’s global printing operation - troubleshooting equipment problems, monitoring paper and supply levels, and assessing equipment usage by the company’s 1,500 corporate employees.

IHG is also adding 33 Xerox WorkCentre(R) Pro 3545 and WorkCentre Pro 2636 advanced multifunction systems - which print, copy, scan and fax - to its growing fleet of printing equipment.

In addition to the office, Xerox is providing IHG with full-service copy center support at the IHG Americas corporate office in Atlanta. A Xerox production print consultant, known as a Document Advisor, will be on-site at the copy center to consult on the output quality of print jobs, such as invoices and marketing pieces. In addition, two Xerox DocuColor 6060 Digital Color Presses and one Xerox Nuvera 100 Digital Copier/Printer will be installed to meet IHG’s growing demand for high-volume digital color and black-and-white documents.

“Xerox’s document expertise and use of Lean Six Sigma methodologies continues to improve our internal processes and cost structure,” said Eric Hardaway, vice president, global technology at IHG. “Not only did they dramatically cut costs without interrupting service to our customers, they provided strategic recommendations to use effective document management strategies to help enhance our customer service, making it an easy decision to renew our contract.”

“This renewed contract enables Xerox to anticipate and support IHG’s growing document management needs as the company continues its global expansion,” said Thomas J. Dolan, president, Xerox Global Services. “Through our networked office and production equipment and services, as well as our Lean Six Sigma process methodologies, Xerox can help customers like IHG adapt quickly to their increasingly complex and sophisticated environments.”

As part of the renewed contract, Xerox will continue to provide IT help desk support services, hands-on computer-related support, and IT-related procurement services, such as desktop and laptop computer purchasing and installation.
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