Air Malta outsources tech to SITA

Air Malta to upgrade its information and communication infrastructure and save over five million euros through an outsourcing deal with SITA.Airline to focus on core business while benefiting from leading edge technology.

SITA announced that Air Malta will be outsourcing its entire information and communication technology (ICT) network.

The airline will retain control of their overall ICT strategy and project management, whilst outsourcing day-to-day operations to SITA.

“This deal is a win-win situation for us as we will cut costs while gaining significantly better systems,” said Joseph Fenech Conti, Air Malta Board Member.

“In addition our ICT staff will have the chance to work with a premiere IT company and gain invaluable experience. SITA’s focus and dedication is making our business future-proof and ensuring we will remain competitive for years to come.”

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Air Malta, which serves some 50 destinations and 1.4 million passengers across Europe and North Africa each year, recognized they needed to make improvements to their ICT infrastructure and introduce new services for their travellers.

In addition to facing the usual cost pressures such as rising price of fuel, the airline also has to contend with increasing competition from Low Cost Carriers who see the Mediterranean island as a prime holiday destination following its joining the EU in 2004.

After an extensive review Air Malta determined that the best way to remain competitive and rapidly gain leading edge technology was to outsource their ICT to a single provider, allowing them to concentrate and focus their efforts on their core business.

SITA was selected because of its extensive ATI expertise, rigorous assessment process, and ability to deliver fully managed end-to-end solutions.

“Through this deal SITA is demonstrating its ability to provide innovative ICT solutions integrating elements such as IP-based telephony, call centre, applications, data centre, desktop and network services, and 3rd party contract management,” said Damiano Sabatino, Vice President, Southern and Eastern Europe at SITA SC.

“We are proud to be Air Malta’s partner in this exciting opportunity and are confident of the rewards they will reap by outsourcing to us.”

Some of the first solutions SITA will be implementing include: upgrading the Local Area Network (LAN) at major sites to improve performance and serve as a basis for new, value added services; enhancing the Wide Area Network (WAN) to ensure reliability of service worldwide, enhanced security, and metrics for reporting;

new service desk tool, processes linked to key performance indicators and service levels; the integration of IP-based voice services for cost savings, flexibility, and productivity, as well as;

a fully managed call centre and help desk to enhance the airlines customer service.
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