Continental Airlines unveiled an animal kenneling facility at George Bush Intercontinental Airport in Houston, Texas, the first airline-owned kennel situated on airport property in the U.S.. This new service will be offered to the carrier’s four-legged customers that utilize the acclaimed PetSafe service.
The facility boasts approximately 1,100 square feet of space equipped to provide the ultimate in care for animals traveling on Continental. Services include separate caging areas for all species, separate ventilation systems, exercise runs and full grooming facilities.
The kennel, located inside Continental’s Houston cargo facility, will provide care 24-hours a day, seven days a week, for animals that have stopovers or overnights in Houston.
“We have taken great care to build in everything we need at this facility to provide for the total well-being of the animals we ship,” said Scot Williams, Continental’s director of Cargo Operations. “It’s yet another example of our commitment to offering the very best animal transportation available in the airline industry and we’re very proud of it.”
To operate this unique facility, Continental has retained the services of Kingwood Pet Kamp, the airline’s kennel operator for the last seven years. Kingwood Pet Kamp will provide comprehensive animal handling—cleaning crates and cages, exercising the animals, rendering emergency care when necessary, and grooming and bathing services on request.
Continental’s world-renowned PetSafe program features careful handling, reliable, on-time delivery and a commitment to keeping animals healthy, comfortable and secure while they travel. The program offers a dedicated, 24- hour PetSafe desk, confirmed booking prior to departure, constantly monitored weather conditions, and personal handling in climate-controlled vehicles when necessary for connections over Continental’s hubs, and now, an onsite airport kennel service.