Executive changes at Northwest

Northwest Airlines has announced
that it is making several executive appointments and increasing the
responsibilities of three other officers as it reorganizes its operations
group.Crystal Knotek has been named senior vice president-ground
operations. She replaces Robert Isom, who left Northwest for another
position.Ê Knotek is now responsible for
customer service and ground operations at Northwest, reporting to Andrew
Roberts, executive vice president-operations.Ê
She had been serving as vice president-reservations and customer care.

ÊÊÊ “Crystal Knotek is a proven team leader who knows that
motivated, empowered employees are the key drivers of superior customer
service,” said Roberts.

ÊÊÊ Chris Collette has been named vice president-finance and
staffing for the airline’s ground operations and will report to Knotek.Ê He replaces
Glenn Woythaler, vice
president-customer service planning, who has decided to leave Northwest.Ê Collette
formerly was managing
director-technical operations finance and planning.Ê

ÊÊÊ “Chris Collette’s expertise in planning and managing
complex projects will be essential as we continue to reorganize
Northwest,” Roberts said.Ê“We
are disappointed that Glenn Woythaler is leaving Northwest and thank him for
the numerous contributions he has made over the past 14 years,” Roberts
added.

ÊÊÊ Northwest also announced that Tim Rainey has been named to a
broader role as senior vice president-flight and in-flight operations,
consolidating the two organizations into a single function. Rainey formerly was
senior vice president-flight operations. Suzanne Boda, vice president-in-flight
services, will now report to Rainey.

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ÊÊÊ In addition, Ken Hylander, vice president-safety and
engineering and chief safety officer, has now assumed responsibility for all
safety and quality activity within the operations group.

ÊÊÊ Roberts concluded, “Whether it is ensuring that we run a
reliable airline or addressing the needs of our customers, with these new
appointments we now have the management team in place to lead Northwest operations
for many years to come.”

ÊÊÊ Knotek joined Northwest in 1985 as a reservations sales
agent.Ê Over the years, she has held a
number of key management positions within the airline’s reservations and human
resources departments.Ê Prior to being
named vice president-reservations and customer care in 2005, she served as vice
president of reservations sales and services, and managing
director-reservations sales and services.Ê

 

ÊÊÊ Knotek holds a Bachelor of Science degree from Concordia
College in Moorhead, Minn.Ê She received
a master’s degree in marketing education from the University of Minnesota.Ê Knotek
has served on the board of directors
of Ezekiel Lutheran Church, the Make-A-Wish Foundation and is currently serving
on the boards of the Kniest Syndrome Foundation, and the Wishes and More
Foundation.Ê

ÊÊÊ Collette joined Northwest in 1990.Ê He has held a series of positions with
increasing responsibility
in technical operations including director-commodity management and director-inventory
analysis management.Ê He was named
managing director-operations finance and planning in October 2002.Ê Prior to joining
Northwest, he was a manager
at Unisys Corp.Ê He received a Bachelor
of Arts degree in finance from the University of St. Thomas.


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