Hilton brand adds air kiosks

18th Apr 2006

Hilton Hotels is enabling guests to print boarding passes for most major airlines at check-in/check-out kiosks within the lobbies of 37 participating Hilton hotels.

The new technology interfaces with 18 major airlines. To print boarding passes, hotel guests follow the simple step-by-step instructions on the kiosk. Using the airlines’ own web pages, they can check in for their flight, change seats, request upgrades and print their boarding pass at the kiosk. There is no cost to the guest for this service.

“The ability to print boarding passes provides yet another convenience to consumers who are looking to expedite the airline check-in process,” said Tim Harvey, executive vice president and chief information officer. “We believe that by expanding the capabilities of our kiosks with a time-saving solution for flight check-in, guests will have more time for relaxation or other priorities.”

Additional existing features of the Hilton check-in kiosks include: enabling guests to view their reservation, check-in to the hotel, obtain the room key and view pre-arrival messages. At the end of the stay, the traveler can check-out at a kiosk by reviewing their bill, confirming or changing the payment method and printing or emailing a copy of the receipt. Hotel staff is readily available to greet guests, answer questions and assist, if needed, at the kiosks. Traditional front-desk services and guest assistance will continue to be available to all customers.
“Travel is about enjoying the journey, and enabling our guests to check into their flight from our lobby kiosks will save them time that is ideally spent on more pleasurable pursuits,” said Jeffrey Diskin, senior vice president - Hilton brand management.

Further committed to enhancing the experience of its commuting guests, the Hilton brand also is expanding its Food on the Fly program, currently available at Hilton O’Hare and Hilton Los Angeles Airport, which offers gourmet to-go meals in a box. The Food on the Fly service eases guests’ overall travel experience at a time when most airlines no longer automatically provide a meal on flights.



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