Tour operator adds web customer care

Travel Impressions is adding web access to its Customer Care Group which allows travel agents to submit post-travel communications to Travel Impressions on behalf of their clients via www.travelimpressions.com.

“Travel Impressions is driven by our core values of ‘Quality, Customer Commitment, and Determination to be the Best’ and we are always looking for innovative ways to improve the customer experience,” said Jane Graf, director of the Customer Care Group.  “The launch of the customer care service via the internet is another step we are taking as we continue to enhance our customer service,” Graf added.

To submit a new customer care inquiry or track the status of an existing communication, travel agents can visit www.travelimpressions.com and log into the designated travel agent page.  Once in the travel agent section agents should select “Post Departure Support” on the main menu.  Agents would then enter all of the pertinent information about their client, the trip and any problems or questions that resulted from the booking.  Inquiries can then be viewed and monitored anytime after it has been submitted.

For additional information about Travel Impressions’ Customer Care Service programs call 1-800-284-0044 or visit www.travelimpressions.com.

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