Hilton offers self-service internet

Hilton UK & Ireland has became the first hotel chain to
introduce self-service Internet access to its meeting rooms at hotels in
UK and Ireland.The new, easy to use, self-service product, enables secure high-speed
Internet access for up to four guest connections in a meeting room. The
customer simply plugs a cable into their laptop and the identified port
in the meeting room, launches the Internet browser and via a purchase
page, selects to pay by credit card for either an hour or a day. IT
support via a freephone help number is also provided as part of the
service.

The introduction of self-service Internet access to Hilton Meetings is a
key development within Hilton Connections, which provides a range of
leading connectivity solutions for hotel guests, conference and meetings
delegates and visitors. Developed and serviced by iBAHN, the new product
follows feedback from hotels and guests to provide a connection option
for meetings not requiring the level of technical support provided by
Hilton’s Fully Managed Conference Solution.

 

Jude Bissert, Director Business Products and Promotions, Hilton
International comments; “The new service is an integral part of our
continued commitment to delivering customer satisfaction. It is a great
complement to our existing range of Hilton Connection products and
ensures that a more complete menu of services is now offered to our
meeting delegates.

 

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“This new product also sees the extension of our partnership with iBAHN,
who already provide our Fully Managed Conference Solution products. This
enhances our ability to deliver technology based services via partners -
an area of business we are constantly developing in order to offer the
latest and best value for money technological services to our
customers.”

 

As part of the partnership, iBAHN has installed each hotel with secure
enterprise grade networks and has carried out training with over 800
team members. Graeme Powell, Managing Director EMEA, iBAHN comments; “We
are delighted to extend our partnership with Hilton. iBAHN has now
conducted over 150,000 guest surveys which reveal that the key customer
needs continue to be speed, security and ease of use. The new
self-service Internet access product delivers just that and is a
valuable addition to the Hilton Connections product range.”
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