Marriott expands eFolio to reward members

12th Apr 2006

For the business traveler who prefers communicating electronically or who finds filing away receipts while on the road a hassle, Marriott has a solution for tracking travel expenses.
Today Marriott International, Inc. announced that as part of its Spirit to Serve Our Guests program it has expanded its industry-leading eFolio—launched last year—to include the more than 24 million Marriott Rewards members.

With eFolio, Marriott Rewards members can have their hotel bills for their North American Marriott stays e-mailed to them. By the end of the year, eFolio will be expanded even further; offered to every guest staying at the company’s hotels in North America. With eFolio, guests who need a copy of their bill will no longer have to stop at the front desk or call the hotel for a replacement if the bill is lost in transit.

Marriott Rewards members are now able to check a preference box in their online profile to have their hotel bills automatically e-mailed to them after every stay. For Marriott Rewards members, eFolio further enhances Marriott’s Rewarding Welcome, which was recently expanded so members can now request extra towels, foam pillows, refrigerators and newspaper preference (where available) in their profiles. Members can access their membership profiles on

“The expansion of eFolio is another great benefit to membership in Marriott Rewards,” said Amy McPherson, executive vice president, sales and marketing, Marriott International. “Many of our customers said they prefer the convenience of having their hotel bills e-mailed immediately, so they are easily and always available to them. We look forward to expanding eFolio to all customers as part of our Spirit to Serve Our Guests initiative, providing our customers with more personalized service.”

In addition to eFolio, Spirit To Serve Our Guests offers customers a personalized experience every step along the guest journey, including:


  * Reservations enhancements, such as new technology that recognizes
  guests’ personal preferences;

  * Pre-arrival e-mails to help with trip planning, such as weather
  forecasts and local information;

  * Marriott’s Rewarding Welcome that enables hotels worldwide to deliver on
  guest preferences;

  * Virtual concierge that lets guests select special requests online, such
  as pre-ordering room service or scheduling spa treatments and rounds of
  golf; and

  * DreamRewards Tracker that helps Marriott Rewards members track points
  toward their dream vacations.

When the eFolio program expands to include all other guests later this year, guests checking in will be asked if they would like the added convenience of having their folios emailed to them.

Marriott surveyed 21,000 business travelers and found that an overwhelming majority—85 percent—wanted e-mail access to their folios. They preferred that convenient method rather than having to go online to download their folios themselves. The latest expansion of eFolio, as well as the next phase, will be offered at North American hotels for Marriott International brands: JW Marriott, Marriott, Marriott Conference Centers, MVCI, Renaissance, Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites and SpringHill Suites.

Marriott launched eFolio last year for corporate accounts. Marriott transmits folio data to corporate accounts via their corporate credit card issuers. This serves corporate accounts by simplifying expense reporting, supports a paperless environment, and provides tools to better manage travel.


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