Jarvis hotels selects MICROS OPERA

MICROS-Fidelio UK Ltd has partnered with Jarvis Hotels Ltd. to implement the MICROS OPERA Enterprise Edition throughout all of the hotel chain’s 48 property estate.The OPERA solution updates Jarvis’ legacy systems used for property management, inventory management & distribution, conference & events, accounts receivable, point of sale and sales & catering.

Jarvis Hotels will benefit from having its solution hosted at MICROS- Fidelio’s data centre in Frankfurt, Germany. The hosted solution will result in massive cost savings for the hotel chain. The hosted service will provide Jarvis’ system with far greater levels of redundancy and Jarvis will not have to maintain the hardware.

The centrally deployed MICROS OPERA Enterprise Edition will consist of OPERA Property Management, OPERA Reservation System, OPERA Customer Information System, OPERA Sales & Catering and OPERA Web Services. OPERA will also have a 2-way interface into Cendant’s Central Reservation System.

“We evaluated several offerings from various vendors before selecting the MICROS solution,” stated Steve Hebborn, CEO, Jarvis Hotels Ltd. “MICROS’ ability to provide us with a totally integrated, hosted solution, and the fact that MICROS could interface with Cendant’s CRS, were key factors in our decision.”

OPERA’s functionality is robust and provides management with unparalleled tools for customer relationship management, rate management, forecasting and report writing. At the core of the solution sits OPERA Property Management which will provide all the tools Jarvis hotel staff need for doing their day- to-day jobs—handling reservations, checking guests in and out, assigning rooms and managing room inventory and handling accounting and billing.


OPERA Web Services gives Jarvis the added advantage of streamlining management, lowering costs, and allowing easier access to information with a higher level of reliability. OPERA Customer Information System gathers and manages guest, travel agent, source, group, and company profile data in a central database that can be shared by multiple properties.

Jarvis will also benefit from installing OPERA Reservation System which offers central reservations agents and global sales staff the tools to maximize bookings and increase revenue in any size chain or multi-property environment. Additionally, OPERA Sales & Catering module will assist Jarvis in streamlining its multi-property cross selling, multi-choice menus, diary activities and quick booking for catering events.

“We are absolutely delighted to be working with Jarvis Hotels, one of the UK’s leading privately owned hotel operators,” stated Frank Ward, Managing Director of Micros Fidelio UK Ltd. “MICROS’ OPERA Enterprise Edition is an integrated Oracle(R)-based scalable suite of products built to meet the requirements of independent hotels and hotel chains exactly like Jarvis.”