Delta unveiled that it will significantly improve its facility at Hartsfield-Jackson Atlanta International Airport, giving its customers more space, convenience and check-in choices. Plans include adding over 50 percent more lobby space, 24 more self-service kiosks with international check-in capability, redesigned gate seating, a new Crown Room Club and 14 new lower-level full service check-in positions.
“As Delta customers take advantage of more than 24 new international destinations since September and new and expanded service to more than 30 U.S. cities offered from Atlanta, we want to deliver the conveniences they value, including more space, more check-in options and more comfort when they travel,” said Rich Cordell, Senior Vice President of Airport Customer Service. “Our goal is to provide the level of service and amenities customers expect when traveling through the world’s largest hub.”
Delta’s Atlanta hub facility upgrade will occur in two phases. Phase I, already underway, will offer the following benefits to Delta customers in early April:
—Eighty self-service kiosks, including 24 kiosks that will
now offer U.S. customers the ability to check in for their
international flights. Last year, nearly 30 million
customers checked in using kiosks.
—A new Crown Room Club on Concourse C. This will give
customers convenient access to seven Crown Room Clubs
on all five of six Concourses in Atlanta.
—Newly-designed queuing system for First Class, Medallion
and BusinessElite customers.
—Fourteen new lower-level, full-service check-in positions,
providing easy access for customer drop-off.
“We are very pleased to be partnering with Delta on this improvement project that makes traveling through Hartsfield-Jackson Atlanta International Airport faster and more convenient for all Atlanta originating and connecting customers on Delta,” said Ben DeCosta, Atlanta Airport General Manager. “Delta’s upgrades not only complement the facility enhancements now underway, but also contribute to the airport’s overall mission, to be the world’s best airport by exceeding customer expectations.”
Phase II, to be completed by summer, 2007, will offer customers:
—A brand new lobby experience, featuring 50 percent more
space, electronic signage, and additional kiosks.
—Gate area changes, including redesigned seating and new
carpeting in Concourses A, B and T. Work, quiet and
family areas will offer added comfort and privacy to
customers when traveling.
Even before customers arrive at Delta’s newly-upgraded facility in Atlanta or any of Delta’s 244 domestic airport locations, they can save time by using delta.com to print their boarding pass on-line. Customers can also quickly make changes to existing reservations by adding or changing flights, choosing alternate dates, times, or cities, and paying change fees with a credit card. With Delta’s SkyMiles program Award Ticket functions at delta.com, members can now hold, retrieve, change or cancel Award Tickets with just a few clicks of a mouse.