Qatar Airways is introducing electronic ticketing on 1st April for flights departing from 1st May, as part of a major initiative to replace paper documents and enhance the travel process.
With the launch of e-tickets, passengers will no longer receive a physical ticket. Instead, the passenger’s ticket and travel details will be stored electronically in a central database.
Under the new processes, passengers will still receive a receipt upon making their bookings through any Qatar Airways reservation office or travel agent. The receipt will include the itinerary, invoice and reference to the e-ticket.
Upon check-in, passengers will only have to present their passport or other form of identification, and the check-in agent will be able to retrieve the booking details.
E-tickets Offers Significant Benefits to Customers:
? Fast - No need to pick up tickets at an office or wait for them in the mail.
? Safe - E-tickets cannot be lost or stolen. They are safely stored electronically in a central database.
? Simple - All passengers require to present at check in is their passport or other form of identification.
The system will initially only be made available in selected destinations before gradually being rolled out across Qatar Airways’ global network of 70 cities.
Qatar Airways’ electronic ticketing is being implemented under a strategic partnership contract with Lufthansa Systems that covers a wide range of services, including the provision of software for self-service check-in terminals and global network communication services for Qatar Airways’ entire airport operations worldwide.
Qatar Airways Chief Executive Officer Akbar Al Baker said electronic ticketing was an important industry initiative designed to simplify procedures for the travelling public, as well as the airline.
“The introduction of electronic ticketing will greatly improve processes for both passengers and Qatar Airways. The benefits are substantial. For passengers, it means faster check-in, easier processing through airports and eliminating the risk of losing tickets. For Qatar Airways, it eliminates the need for paper tickets and reduce costs significantly.”