SWISS is further enhancing the convenience of its services. With the
new “web check-in” option, customers can check in for their flight
online. The airline has also added an interactive flight map to its
website to further simplify the flight booking process.
Whether they are in the office or at home, SWISS passengers holding
an electronic ticket who are departing from Switzerland or certain
other points on the company’s route network can now check in for
their flight online.
In addition to various cities in Europe, SWISS
has now extended its web check-in facility to its first point on its
intercontinental network, Montreal.
Further cities are being added
all the time. The software for the new web check-in function has been
developed for SWISS and Swissport by SITA INC (Information Network
Computing), and has been successfully trialled on the market over the
last few weeks.
The new service makes the air travel process even
smoother and simpler than before, and has been enthusiastically
received by its first customer users.
Boarding card printed at home
The new online self-check-in facility is available in the “Quick
links” section of the swiss.com website. All the customer needs to do
is enter their name, the number of their electronic ticket and their
Swiss TravelClub membership number (or their Miles & More number from
April 1, 2006) or the number of the credit card used to pay for the
ticket, select an available seat and print out their boarding card.
When they get to the airport, the customer can proceed straight to
their departure gate.
The new service can also be used by customers
travelling with baggage they wish to check in: this can be handed in
on arrival at the airport at a specially-designated desk described on
the boarding card. The new online check-in facility is available
between 24 hours and one hour before scheduled departure.
Booking even easier
As well as its check-in, SWISS has made booking its flights even
quicker and simpler, too. With its new interactive flight map,
customers can click their way throughout the SWISS route network. All
they do is select their continent, their point of departure and their
destination, and the corresponding connection will be shown on the
With the new system software, customers can travel in seconds
all over this virtual world; and with a quick place-and-click, the
aircraft operating the route is presented, too. The new interactive
flight map can also be found under “Quick links” on the swiss.com