Four hotels are celebrating after being named as InterContinental Hotels Group’s (IHG) 2005 Recognition Award winners within Europe, Middle East and Africa.InterContinental Le Vend™me Beirut, Crowne Plaza Dublin Airport, Holiday Inn Kuwait and Express by Holiday Inn London Chingford-North Circular all achieved the best overall Guest Satisfaction Score (GSS) Index within their brand, based on year to year data for 2005.
IHG’s Guest Satisfaction Tracking System (GSTS) is compiled using data gained from surveys completed by randomly selected guests during their stay. Guests are asked to rate the hotel on different criteria such as services, employees and facilities; this feedback is then used to give each hotel a GSS. All of IHG’s 612 hotels in EMEA are given a GSS index.
Rey Alcocer, SVP Operations Support & Quality EMEA commented: “The IHG Recognition Awards were set up within EMEA to recognise excellent performers, as judged by the most important critics - our guests. Congratulations go to all four winning hotels who have consistently delivered the highest levels of guest satisfaction within their brand.”
Joanna Birch, General Manager, Express by Holiday Inn London Chingford-North, commented: “I am very proud of my team’s achievement during 2005, this Recognition Award shows their dedication and will motivate us to strive even further in 2006.”
Walid Kanaan, General Manager, Holiday Inn Kuwait stated: “It’s great to see that the efforts, energy and drive of the entire team here at Holiday Inn Kuwait have contributed to achieving the number one position for our brand in EMEA.”
Joseph Coubat, General Manager, InterContinental Le Vend™me Beirut said: “I would like to express my appreciation and thanks to all the employees of InterContinental Le Vend™me for their devotion and commitment to delivering such a high standard of service in 2005.”
Mary Buckley, General Manager, Crowne Plaza Dublin Airport added: “We are delighted to receive this award. The team have worked together to ensure total guest satisfaction is delivered at all times. We believe guest satisfaction is critical to our continued success and this award really shows that we are delivering on this. This is a tremendous achievement by all of the team and we are all very proud and delighted to have achieved this award.”