Continuing upon its annual tradition of recognizing its
most outstanding colleagues and hotels, Fairmont Hotels & Resorts has announced its
2005 Company Award Winners.With healthy competition from over 26,000 colleagues in
eight countries, the winners were honored for their overall service excellence and
high levels of performance.
In congratulating the award recipients, Chris Cahill, President and COO noted,
“Fairmont has long understood the need to encourage and recognize excellence in
individual efforts and achievements. Our commitment to colleague growth and
development has resulted in our retention of many long term employees, and
consistent recognition as an employer of choice.”
2005 Company Star of the Year
Cathy Smith, Human Resources Administrator, The Fairmont Southampton was honored for
providing consistent service excellence to both guests and colleagues over her 30
years with the hotel. This “ambassador” for Fairmont always has a warm Bermuda
greeting for all and is actively involved in many internal committees.
2005 Company Leader of the Year
David Wong, Executive Sous Chef, The Fairmont Vancouver Airport led the pack for
being an outstanding motivator, whose results-driven and forward-thinking mandate
resonates well with his colleagues. His personal connections and support of every
member of his team have resulted in consistently high ratings in employee
2005 Hotel of the Year
The Fairmont Orchid, Hawaii was recognized for overall performance excellence, with
strong scores noted in Richey International Service Standards, JD Power Guest
Satisfaction, and outstanding fiscal performance.
2005 Safety Hotel of the Year
The Fairmont Dallas was noted for its remarkable streak of 1,568 consecutive days
over four years without a lost-time incident, using innovative methods that keep
safety top of mind. Also recognized was Fairmont Chateau Laurier for its safety
training programs and the Graduated Return to Work program, which customizes a
reintegration plan for injured employees.
2005 Environmental Hotels of the Year
The following leaders in implementing Fairmont’s Green Partnership Program, the
company’s award winning environmental stewardship initiative were recognized:
Seedling Category (0-3 years in Green Partnership Program): The Fairmont Washington
D.C was noted for a program that made strides in waste management and energy and
water conservation. The hotel was also recognized for its community outreach, which
includes partnerships with the World Wildlife Federation and local schools.
Evergreen Category (3+ years in Green Partnership Program): The Fairmont Chateau
Lake Louise received kudos for their ongoing commitment to protecting natural
resources and overall utilities consumption. Special projects included a pesticide
reduction program and use of digital meters throughout the property to monitor
Environmental Star of the Year
Jason Pick, The Fairmont Southampton led his hotel’s Green Team to streamlining
waste management with new recycling and composting programs, but also initiated a
program that allows guests to “leave their mark”, by replanting a Native Bermuda
Cedar. This has proven popular with wedding couples, which are encouraged to plant a
commemorative tree and return in future to mark its progress.
2005 Sales Team of the Year
The Fairmont Orchid, Hawaii’s Sales Management team had an outstanding year,
exceeding expectations in terms of revenue, growth and referrals, achieving the
property’s highest revenue, occupancy and average rate since Fairmont began managing
the hotel in December 2002.
2005 Ideas Count Awards
These awards celebrate innovate concepts that successfully maximize returns for the
Guest: The Fairmont Chicago was recognized for its “One Step Ahead” program that
communicates the most up to date conference information to meeting attendees.
Colleague: The Fairmont Dubai provides a customized workbook for each position in
the hotel, which standardizes training and clarifies expectations. This has let to a
greater adherence to standards and increased guest satisfaction.
Brand: The Fairmont Scottsdale Princess energizes the brand by consistent commitment
to Fairmont Operating Standards. The hotel initiated its own audit program,
identifying areas for improvement, creating awareness and developing action plans.
Owner: The Fairmont Banff Springs maximized owner return while supporting the
environment with its Bio Diesel project. Working with students of the Banff Springs
Community High School, the hotel converted kitchen oil into bio-diesel fuel, which
was in turn was used for golf course maintenance machinery. Kitchen oil no longer
needs to be land filled and fuel savings costs could add up to $10,000 a year.