The Concierge Assistant?”ÊUsed by Ireland’s Les Clefs d’Or
Gold Key Solutions, has launched its Concierge Assistant in Ireland, the software application allows property staff to automatically and securely create profiles of each guest.
It also lists their preferences in every area from dining to entertainment and nature programs, and print out individual activity itineraries for each day that guests are on property.
Newton Gore, president of Gold Key Solutions said, “There is a readiness among European hoteliers to automate the high level of guest service and protocol for which the Continent is well known.Ê Bylaws of the Union Internationale des Concierges d’Hotels state: ‘The main task of the Concierge is to look after the hotel guests, fulfilling their every requests and answering their inquiries, giving them information about the city and country, making hotel bookings, car rentals, restaurant and airline reservations, etc.’ Now this prestigious group, which is the gold standard for guest service, has a tool to streamline and facilitate their charter.”
“With the arrival of modern means of communication comes the entrance to the electronic highway and onward to a whole new world.Ê As concierge we should not fear this new technology but grasp it and use it to our advantage for the development of our profession and to offer greater service to our guests,” writes Denis T. C. O’Brien, International President of the prestigious Union Internationale des Concierges d’Hotels, known as Les Clefs d’Or, in his website letter to over 3,300 members in 37 different countries.
Over 40 Les Clefs d’Or - or Golden Keys - staffed hotels in the USA use The Concierge Assistant.Ê “We highly value the insights our Les Clefs d’Or clients share as we continue to perfect our system,” said Newton Gore.Ê
“Our goal is to give each concierge a tool to continually wow and delight his or her guests.”Ê
Gold Key Solutions, whose name was inspired by the dedication and professionalism of this group, hosted its 2005 users conference to coincide with the Les Clef d’Or USA users meeting in New Orleans in May 2005.