eLong has been recognized as this year’s Best Call Center in China at the 2005 National Award Ceremony for Customer Care & Management Excellence.
The Call Center Occupational Standards Committee of the Ministry of Information Industry (MIICCOS) and the China Call Center & Customer Relations Management Association, the nationwide industry association, have jointly granted this award.
“We are excited to receive this important recognition from both the highest ranking governmental organization and industry association in our business sector. It is a sound validation of our track record in providing the products and services that serve our customers’ needs. Our initial public offering at NASDAQ and partnership with Expedia have helped us to improve our call center efficiencies and services. We will further invest in our call center so that we continue to deserve our customers’ satisfaction and loyalty, which the industry has now recognized us for,” remarked Justin Tang, Chairman and Chief Executive Officer of eLong.