United Airlines says it will hire 2,000 flight attendants, the first time the airline has added to its flight attendant ranks in four years. “We have essentially completed our restructuring, and we are in a much better position to compete,” said Pete McDonald, executive vice president and chief operating officer.
“United is moving forward, and we’re creating opportunities for our current employees and those interested in being part of United.”
“We’re looking for people who have a passion for customer service as well as a commitment to safety,” said Jane Allen, senior vice president of Onboard Service.
“Our flight attendants play a key role in shaping our customers’ travel experience, and we’re looking for men and women that can build on the successful work that our flight attendants do today.”
The attributes essential for new hires were developed through collaboration with active United flight attendants. The company conducted internal surveys and focus groups that provided the basis for the company’s recruitment efforts, which will target candidates who have skill or experience in superior customer service, flexibility, good interpersonal and communication skills, teamwork, cultural sensitivity, integrity, dependability, and conscientiousness, as well as those who exhibit a professional image.
United, which marked the 75-year anniversary of the flight attendant profession earlier this year, offers one of the most extensive flight attendant training programs in the industry. The seven-week curriculum covers customer service, emergency procedures and first aid, aircraft equipment, food and beverage service, as well as an overview of United’s business. The company expects to begin training on January 9, 2006.
Upon applying online, applicants will receive immediate feedback whether or not they will proceed to a face-to-face interview. The interviews will take place in both Chicago and Washington.