Continental Airlines bested all U.S. network carriers in Zagat’s 2005 U.S. Airline Survey and 2005 International Airline Survey, outscoring its network competitors in every category for both premium and economy-class service.
Citing Continental in its review as “the ‘go-to guys’ for many road warriors,” “the best U.S. carrier for overseas flights,” and “one of the few major domestic airlines not currently in bankruptcy,” the 2005 Zagat review also said, “in sum, [Continental] management has obviously been trying hard and largely succeeding.”
In the 2005 U.S. Airline survey, Continental outranked its network peers, followed by American Airlines, Delta Air Lines and United Airlines (tied), Northwest Airlines and US Airways, respectively.
In the 2005 International Airline survey, Continental again outranked its U.S. network competitors, followed by American, United, Northwest, Delta and US Airways, respectively.