The National Rail website has been modernised and refreshed to make it easier and faster to use. Train times and essential journey planning information will now be clearer and more quickly accessed.
Significant changes to the site have been made. There is a new “Quick Journey Planner”, a feature which is repeated on most pages of the website while the popular Live Departures Board now appears as a direct link from the home page.
There is also a new ‘Related Links’ section to useful information such as railcards, the award winning TrainTracker service; the children’s site, Trakkies; and even a resource section for school teachers.
A new ‘Passenger Services’ section contains essential journey information about things like the carriage of luggage; animals; information for families, groups and disabled travellers; and details of travel on sleeper services.
The website which receives over 13.5 million journey enquiries every month is the third most visited travel and transport site and the most visited “surface transport” site in Britain.
Chris Scoggins Chief Executive of National Rail Enquiries said: “Almost one in five train journeys are planned through the National Rail Enquiries website and the revamped website is easier and quicker to use. A future development of the site will allow you to subscribe for travel alerts that will keep you informed about any alterations to your journey.”
National Rail Enquires have consulted many stake holders in the redesign of the website and the new site look and feel has been approved by the Royal National Institute for the Blind and is also fully compliant with the Disability Discrimination Act.
Anthony Smith, Rail Passenger Council Chief Executive welcomed the new look website saying: “Information is important to passengers and the much improved National Rail Enquiries website provides an easier to navigate, more passenger friendly and useful source of information. This new website is another step in the right direction and should help passengers find the information they need more quickly.”